![]() ![]() In a similar way as above, the installation of the AnyDesk app on your mobile device provides you with special device credentials. Feature #3: Mobile Device ManagementĪs a last AnyDesk feature, we will be mentioning Mobile Device Management. Sharing a device’s credentials (AnyDesk address and password) with other devices enables them to access the former device even when it’s turned off.Ĭonsequently, an individual can enter a business device and work remotely with all data needed, while an IT team may provide support without disturbing its users by asking for access. In this case, Unattended Access through AnyDesk can be used after enabling “unattended access” through the settings of the AnyDesk app and acquiring a special password for your device as an additional credential. In general, unattended access is the remote access from a device to another one when the latter is shut down. Feature #2: Unattended AccessĬontinuing, Unattended Access stands as an equally useful AnyDesk feature. This feature seems extremely helpful in case you want to “host” team communication and collaboration activities in your devices or get remote IT support from your in-house or outsourced IT team. In that way, other individuals access your screen with which they can fully interact. In particular, with the installation of the AnyDesk app to your devices, each device gets its own special credentials, meaning an AnyDesk address.Īfterwards, you can share these credentials with the holders of the devices you want to connect with. Screen Sharing constitutes one the most principal features of AnyDesk. AnyDesk Main FeaturesĪlthough AnyDesk holds a variety of features, we will focus on three main ones which are the following. Nonetheless, in order to get a better understanding of each product’s services, let’s examine the features of each case more thoroughly. In this framework, it offers services such as:Īs also stated for AnyDesk, TeamViewer functions through the installation of the TeamViewer app on your devices which is compatible with both computer (Windows, macOS and Linux) and mobile (Android and iOS) operating systems. What is TeamViewer?Īlthough it started as a strictly remote monitoring and management software, TeamViewer has managed to enrich its services with new tools that adapt to the needs of a modern enterprise. Since we are going to further discuss its main features in the special section below, at this point we are going to see equally briefly what TeamViewer is. It functions through the installation of the AnyDesk app on your remote devices which is compatible with both computer (Windows, macOS and Linux) and mobile (Android and iOS) operating systems. What is AnyDesk?ĪnyDesk is a remote monitoring and management software, offering possibilities such as: Therefore, let’s begin with a short description of AnyDesk. The differences between AnyDesk and TeamViewer. Note: The ID is blurred out in the screenshot above.For that reason, in the current article we are going to examine: This is the ID for accessing your computer. At the top left corner it will mention your address.Download AnyDesk from the following link:.Once the connection is established, you should start seeing your cursor controlled remotely by the support agent.Share the TeamViewer ID and Password (as in the screenshot below) with the support agent.Once download is complete, run the software.Download TeamViewer from the following link:.Make sure you're connected with the support agent through Live Chat.Once a day/time is scheduled for a remote session, follow the instructions below. The support agent is the one to decide whether the issue should be escalated to a remote session. deleting files), disconnect straight away. If you become suspicious at any point from the remote user's behavior on your computer (e.g. Note you should only use such remote control software with people and companies that you trust, and must never leave your computer unattended while it's being remotely controlled. ![]() This way the support company can not only see with their own eyes, but can have full control over the problem on the machine in question. These tools are useful when issues become difficult to explain, or only occur on a particular machine. It basically acts as a remote control for your computer. Both computers need to have the software installed and an ID (and optional password) shared, to authorize one computer to access the other. ![]() TeamViewer and AnyDesk are software for remotely providing remote support by controlling the other computer temporarily. Learn when TeamViewer can be useful for troubleshooting your issues. Modified on: Tue, 12 Nov, 2019 at 5:42 AM Solution home Important Topics Troubleshooting Troubleshooting with TeamViewer or AnyDesk ![]()
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